Before you report Maintenance



Please ensure that you had your power connected if you are new to the property.

Check with energy providers to ensure that there is no fault on your street.

If you live in a unit, check with your neighbours - if other units in your complex are experiencing similar problems it may be the Body Corporate that needs to be contacted for action.

Please check the fuse box. The safety switch may have been activated for some reason and may need to be re-set.

Lights or Power Points not Working

No power to the property or no lights or no power points working (could also be only half of house has power)?

Have you checked the meter box? In most cases the problem will be that a fuse has tripped or the safety switch has tripped. This usually happens if you have a faulty appliance or if you have too many appliances switched on at the same time. Turn off the appliances you were using at the time and go to the meter box. Take special note of any switches that are in the off position. You will need to turn all switches to the off position, leave them for a few seconds and then turn them all on again. Turn each appliance on, one at a time. If the safety switch trips when you turn on the toaster, kettle etc, then it is likely that the particular appliance is faulty or has just become faulty. Keep in mind that it can sometimes be the fridge or other major appliances that have recently become faulty.

In an older home, you may have old style fuses that should not be fixed by tenants. Have a look at the fuses and see if you can see wire broken on any of the fuses.

If an electrician is called to the property and the fault is with one of your appliances or simply to reset the Safety Switch then you will be charged for the service fee.

Stove Element not working

Check the connection to make sure it is not loose or dirty. Sometimes pulling the element out, cleaning it and putting it back again is all you need to do to fix the problem.

No Hot Water

Have you filled the hot water system? Almost all hot water systems need to be filled (usually quarterly). If it has not been filled recently then that could be the reason for the lack of hot water. How to check – there is a release valve at the top of most hot water systems. You will need to lift the valve and hold it open until water is released from the overflow valve. This can take a second or two, or a couple of minutes, but would not be any longer than that. It will then take approximately 24 hours for the tank to reheat and should be fine from there. You should fill the system each time you receive an electricity bill. This is a good reminder.

Is your electricity account on night rate off peak – if so, you would only have a limited supply of hot water as the system only reheats at night and not during the day. This is usually ok if you have a small family but if you have children or a new baby you will soon discover that you may need to have it changed. Your energy provider will not need to go to the property to do this; it can be done from the exchange and needs to be done by you as you are the holder of the account. It usually means an increase in your electricity account however.

If it is a gas system, you may need to light the hot water system. If you are new to the home this may not have been done, or on occasion if there is an air pocket in the supply they can go out. The instructions on how to relight the system will be on the outside of the unit.

If you have gas bottles, the bottles may be empty. If the previous tenant did not use all of their gas you will still get a supply until they are empty and you should have them refilled regularly.

Failure to refill the system or ignite the pilot light could result in the call-out fee being invoiced to the tenant.

Bathroom or kitchen sink blocked

Try using draino to clear the blockage. You could also try pouring boiling water down the sink to free up old soap or hair or try the same for the kitchen sink to remove old food from the kitchen waste.

Never put fat or oil into the drain as it will block up the pipes.

Another handy hint is to turn all taps on in the house and flush the toilet all at once. The excess rush of water is often enough to force any hair or minor blockages through the waste pipes, particularly if you notice a smell coming from the water drains in the bathroom floor.

Plumbing faults ensure that no foreign objects have found their way into the pipes or insinkerator. Items that can cause problems are disposable nappies, sanitary napkins, tea spoons and children’s toys. Blockages caused by foreign objects are the tenants’ responsibility.

Garage remote control not working

Replace the battery in the remote as this is the most common cause. Otherwise, check that the combination in the remote is the same as the combination on the panel in the garage. This is not always possible depending on the type of remote.

Check the lever in the garage (generally next to the control box) is on auto. If it is on manual, the remote will not work. However you will be able to manually operate the garage door.

Keys and locks

All locks require lubrication from time to time. Ensure that WD40 or RP7 has been applied prior to calling the office. If you have locked yourself out, you will be asked for photo identification before we can let you borrow our office set of keys and we are not able to give keys to anyone who is not on the lease or listed as an approved occupant. All lost keys are the responsibility of the tenant.

Rubbish Bins

Local council are responsible for rubbish collection. Please contact them directly if you have any problems.

Please use common sense regarding emergency situations. Where ever possible, electricity, gas and water supplies should be turned off at the mains to minimise danger to yourself and others and damage to the property and your belongings.